FAQs

Once your return package is on the way back to our Boltoo's warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

At this time we are unable to facilitate exchanges. We suggest initiating a return for the Boltoo item you wish to return by contacting us, and then placing a new order for the Boltoo item you desire. Once we receive your return at our Boltoo's warehouse and process it, you will be refunded to your original payment method.

We apologize that you received a damaged item. Please send a photo of the damaged product to help@boltoo.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

We frequently offer discounts, promotions, and special deals. The best way to get exclusive Boltoo fashion discounts and promotions is by signing up to receive our promotional emails. You can find the sign-up form at the bottom of this page or on any page of our website. New customers will receive a coupon code after registration, which entitles them

Yes, we do! You will simply need to change the flag at the top of our site navigation to the flag of the country where you're trying to ship. Once you change the flag to the correct country, you'll see the correct shipping options and estimates at checkout.

If you receive a defective or stained item, or an incorrect item that you did not order, please contact us in the lower right corner by clicking on "Chat", and we will usually reply to you within 24 working hours. You can also reach us at help@boltoo.com.