Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@ohfru.com.
- All
- SHIPPING
- PAYMENT
- RETURNS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
SHIPPING
Once your payment is finalised you will receive an order confirmation by email. To ensure fast delivery we will do our best to process your order as soon as possible (Mon-Fri). You will receive a tracking link as soon as your order has been shipped. Follow your order through this link until it is delivered. Note: it can take up to 24-72 hours for the shipping carrier to update your tracking. Didn’t receive an order confirmation? Please check whether your payment has gone through then contact us at support@ohfru.com
OHFRU offers free shipping on orders over $50 in the U.S. and orders over $69/€60 worldwide.
Unfortunately, we are unable to ship to the following countries:
UAE
Cote D'Ivoire
Iraq
Iran
Afghanistan
North Korea
Sierra Leone
Syria
Liberia
Lebanon
Belarus
Zimbabwe
All orders to the US and Canada are shipped from our warehouse in the US.
Orders to Europe, UK & Rest of the world will be shipped from our warehouse in the UK.
Expedited Shipping (2-3 business days): $9.99
International Shipping: Standard International Shipping (7-21 business days): $19.99
Expedited International Shipping (3-7 business days): $29.99
PAYMENT
You can pay using Visa, Mastercard, American Express and PayPal.
All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Additional validation and fraud checks are carried out internally.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
RETURNS
Our returns guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with. *Please note that we do not offer refunds for tailored products as fabric is cut based on you measurements and your customizations.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 days after receiving.